HEAR THE CHANGE...This piece is so important it needs to be called out as a distinct step. I also want to make a distinction between LISTEN, and HEAR. To me to listen is passive. There may or may not be something worth while hearing. To best address change in our lives, make the assumption that the change we are about to hear about is important, and will impact our lives. To help focus on the message, take the perspective “how will this change I am about to hear impact my Business Quality of Life”. This will give the active act of listening more urgency. When about to hear of a change in your business, or in your life in general for that matter, my most important message on changes is to understand you are not passive in the change. The first ACTIVE step is to hear the message of change with the assumption that the message is important, and the change will impact us. Our active task is give our full attention to the information about the change, and actively process the information to arrive at the message of what the change really is, and what its impact will be to us, and others.
Below is a list to consider when presented with a change. Actively hearing the message of change is the first step in negotiating change:
Below is a list to consider when presented with a change. Actively hearing the message of change is the first step in negotiating change:
- Have you set aside enough time to hear the message
- Are you free of distractions to hear the message
- How will to handle “chatter” around you that may distract from the message
- Do you have a way to take notes
- Do you need to let others know you are unavailable so you can hear the message
- Will you be able to simple explain the change to a colleague after hearing of the change
- Will be able you describe the change in one page or less if you were asked to
- Can you simply explain the reason(s) that led to the change
- Consider how the change may impact our business, our department, our customers
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